INTAKE
↘Read the request
Extract customer, product, quantity, and date from emails and documents.
Workflow / 01AI order processing automation
From customer email
to a ready order.
Connect requests, ERP records, inventory, and approvals in your Operations OS. Give your team a clear path from order intake to fulfillment.
The work between your systemsStop rebuilding
Stop rebuilding
the order by hand.
The request arrives in an inbox. Customer details live in the ERP. Stock is checked somewhere else. An exception starts another email thread.
Commonrail brings the information and the next action together. AI interprets the request; business rules check the details; people review the exceptions.
Try the order workflow ↗CONTEXT
↔Match and check
Link ERP records and compare stock, pricing, and order requirements.
DECISION
↳Resolve exceptions
Give the right person the proposed action and supporting evidence.
EXECUTION
↗Move the order forward
Write approved changes and notify the teams handling fulfillment.
In practiceA shortage, handled
120 yards requested.
86 available.
AI connects “same carpet as last time” to the previous order and surfaces the 34-yard shortage. An available alternative appears beside the source information.
The branch supervisor approves it. The workflow records the decision, updates the order, and notifies scheduling. Everyone works from the same context.
A workflow built around your operationConnect the process.
Connect the process.
Measure the change.
Discovery establishes what each system owns, where manual work occurs, and which decisions require approval. Start with one branch or order type, then expand from the results.
Define the integration.
Confirm ERP access, document formats, stock sources, and supported write actions before the build.
Keep exceptions visible.
Route uncertain product matches, missing details, and stock or pricing conflicts to an owner.
Establish the baseline.
Measure handling time, manual touches, order corrections, and time waiting for approval.
Order automation questions
What changes?
Does this replace our ERP?
The ERP can remain the system of record. Commonrail coordinates order work across it and your other systems. Discovery confirms which reads and updates are supported.
What if AI gets a request wrong?
Keep the source attached, validate required fields, and route ambiguous or conflicting information for review. Agree which changes can run automatically and which require approval.
Can we start with email orders?
Yes. Scope a defined intake process with your team's real emails, attachments, exceptions, and ERP requirements. Additional channels can follow.
How does this become an Operations OS?
Order processing uses the same integration, identity, workflow, and AI foundation as the rest of Commonrail. Purchasing, service, and other operational workflows can extend it with their own rules and control surfaces.
Start with one processWhat’s taking
What’s taking
too much work?
Show us the systems, the spreadsheet,
and the steps in between.